Q: How much is the shipping charge? Is it free
A: We are factory direct sales, go is the sales, so the product is not free mail, please be aware of customers in the website when the order
Fee column please fill in < 0 > yuan, freight is charged by the logistics company, we do not charge you logistics costs, need to send express
The customer needs to contact the customer to calculate the price.
Q: About how many batches, do you support mixed batches? Is there any limit on the amount?
A: We are the manufacturer of volume sales, not retail, the reason for the lower batch setting is to replenish old customers, a small number of purchasing friends, please want to contact customer service, take samples, please contact customer service.
Q: How long will it take to ship after payment
A: We will arrange the delivery in order within 24 hours after receiving the payment, generally before 16:00 on the day of the order
Basically can be issued, do not accept urgent orders, because we can not control the speed of logistics, please understand.
Q: Goods can be received several days after delivery
A: The delivery time will depend on the distance, weather and the operation process of different logistics companies, generally about 2 days in the province
About days will arrive, 7-10 days in remote areas, we can only guarantee the delivery time, can not guarantee the arrival time, if
If you have not received the goods in the corresponding days, please contact our after-sales service and we will help you check
Clear the reason, solve the problem, if refuse or direct refund need to bear the freight and 20% of the total amount of goods
The fee is for manual packing.
Q: How to calculate the logistics fee
A: The freight is probably charged in accordance with 10-50 yuan/box, the specific logistics charges shall prevail, and we will pay the logistics company when picking up the goods, we will not charge you any transportation costs. Because the freight stations in each region are different, we have no way to know the freight charges in each region. Or consult your own shipping company. Think which freight station is good to ask the receiving point in Yiwu, and then tell us, we will arrange the driver to send you the designated freight station. (Only direct logistics can be specified)
Q: The logistics freight is over my budget and the arrival time is slower than I expected. Is it OK to reject the goods
A: Logistics and express price before the purchase, please contact customer service consultation, customer service will give a reference scheme, logistics arrival time is affected by many factors, we can not control the speed of logistics, if the cost of logistics and arrival time problems, refuse to accept the goods, buyers need to bear the freight, and 20% of the total price of goods as the cost of manual materials, mind carefully
Q: The product I received is not what I expected, can I return it?
A: Due to everyone's aesthetic views and cognitive status and the color difference of computer monitors and other reasons, in order to protect the interests of both parties, it is recommended that customers take samples first, purchase after satisfaction, do not take samples, directly apply for a refund, need to bear the freight, and 20% of the total price of goods as the cost of manual materials.
Q: About product quality issues return
If the individual product is due to quality problems, the buyer needs to notify us within 3 days after delivery, (subject to the receipt) and take photos, we will give a reasonable solution, such as can be accumulated free exchange, (50 based on the return to the factory for replacement), individual not to replace and reissue, accumulated at the end of the year or there are about 50! We will deal with the goods after receiving the inspection of non-human damage. Mind carefully pat!
Whether you encounter service or product quality problems, as long as you contact our after-sales customer service Wangwang, we will help you solve the problem, will not evade responsibility. Giving a bad review will not solve your problem and will do no good to both parties. We do wholesale is to hope to be able to cooperate with each customer for a long time, hope to be able to understand each other, once there is a problem, together to solve the problem. Low profit business hope that everyone can communicate happily, I wish: financial resources into.
